The Foreign & Commonwealth Office and the British Embassy in Chisinau are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this Embassy. We hope this information is helpful. 

General physical access 

• entrances are generally unobstructed
• steps into the Embassy and into the Visa Section
• ramps: there is a permanent ramp allowing access to the Embassy and Visa Section
• lifts: there are no lifts
• toilets: there are toilets on all floors of the Embassy building. The toilet in the Visa waiting room is suitable for wheelchair-users and those with limited physical mobility
• parking: For security reasons, there is no visitor parking in the Embassy and on the street outside the Embassy. However, if a request for disabled vehicle access is made at least 24 hours before an intended visit to the Embassy, the Embassy will consider the request
• floor coverings are safe and even
• handrails are widely available and easy to grip
• doors are generally easily accessible to all users. Where they are not, a member of Embassy staff will be able to assist
• lighting is good
• emergency/evacuation: disabled visitors invited into the Embassy will be the responsibility of the member of staff in cases of emergency evacuation
• phones are accessible to wheelchair users. 

Access for visually-impaired visitors 

• signs are in English, are clear, easy to read, and use internationally-recognisable symbols. They are not available in Braille
• guide dogs are welcome. 

Access for deaf/hard of hearing visitors 

• Hearing loops, Minicom and textphones are not installed
• sign language: no member of staff at the British Embassy has the ability to use sign language or possesses professional signing interpretation skills
• hearing dogs are welcome. 

Contact us 

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact Boris Ciobanu, Management Section, on (+373 22) 251818 and he will try to find an alternative way of providing access for you.